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[data-demo=callcenter]{--paper:#f5f8fa;--mist:#dcecf7;--coast:#4b94bc;--deep:#0d365b;--bg:#f5f8fa;--rail:#eef3f7;--panel:#fff;--panel-glass:#ffffffb8;--panel-strong:#ffffffdb;--panel-soft:#ffffff8c;--glass-edge:#ffffffd9;--glass-highlight:inset 0 1px 0 #ffffffe6;--shadow-card:0 1px 2px #0a0e140a, 0 8px 24px #0a0e140f;--shadow-float:0 12px 32px #0a0e141a, 0 2px 8px #0a0e140d;--chip:#e9f0f6;--line:#dce3e8;--line-soft:#0d365b14;--line-strong:#c3ced9;--text:#0a0e14;--muted:#576070;--faint:#626c7b;--accent:#0d365b;--accent-ink:#fff;--accent-soft:#0d365b14;--accent-shadow:0 8px 20px #0d365b38;--gold:#0d365b;--gold-ink:#fff;--moss:#1f7a5a;--moss-soft:#e7f4ee;--rose:#b2500f;--rose-soft:#fdf0e7;--sky:#e6f0f8;--live:#4b94bc;--pill-ink:#0d365b;--avatar-bg:#dcecf7;--avatar-ink:#0d365b;--input-bg:#ffffffb3;--heat-gradient:linear-gradient(90deg, #4b94bc, #0d365b);--wash:radial-gradient(60% 45% at 18% 12%, #dcecf7f2, transparent 70%), radial-gradient(45% 40% at 88% 90%, #4b94bc24, transparent 70%), 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;--lightningcss-dark:initial;color-scheme:dark;background:#0a2440}html:has([data-demo=callcenter][data-cc-theme=dusk]) body{color:#ffffffe0;background:#0a2440}[data-demo=callcenter][data-cc-theme=dusk]{--bg:#0a2440;--rail:#0b2a48;--panel:#12406a;--panel-glass:#0d4162d6;--panel-strong:#124a6ee6;--panel-soft:#ffffff0d;--glass-edge:#ffffff1f;--glass-highlight:inset 0 1px 0 #ffffff1a;--shadow-card:0 1px 2px #0003, 0 12px 32px #00000047;--shadow-float:0 16px 40px #0006, 0 2px 8px #0000004d;--chip:#1c4b73;--line:#2f5a7f;--line-soft:#ffffff1f;--line-strong:#4a7398;--text:#e6edf5;--muted:#b7c6d6;--faint:#9fb1c4;--accent:#dcecf7;--accent-ink:#0d365b;--accent-soft:#dcecf71f;--accent-shadow:0 8px 24px #dcecf72e;--gold:#dcecf7;--gold-ink:#0d365b;--moss:#7fd6b0;--moss-soft:#7fd6b024;--rose:#f7b98f;--rose-soft:#f7b98f24;--sky:#7cc0e629;--live:#7cc0e6;--pill-ink:#dcecf7;--avatar-bg:#dcecf729;--avatar-ink:#dcecf7;--input-bg:#ffffff0f;--heat-gradient:linear-gradient(90deg, #4b94bc, 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var(--line-soft);outline-offset:-1px;border-radius:var(--radius-lg);box-shadow:var(--shadow-card), var(--glass-highlight)}@supports ((-webkit-backdrop-filter:blur(1px)) or (backdrop-filter:blur(1px))){[data-demo=callcenter] .cc-card,[data-demo=callcenter] .session-card,[data-demo=callcenter] .review-card,[data-demo=callcenter] .pack-card,[data-demo=callcenter] .person-card,[data-demo=callcenter] .align-card,[data-demo=callcenter] .week-card,[data-demo=callcenter] .coach-steps article,[data-demo=callcenter] .cc-access-panel,[data-demo=callcenter] .signed-chip{-webkit-backdrop-filter:blur(20px)saturate(120%);backdrop-filter:blur(20px)saturate(120%)}[data-demo=callcenter][data-cc-theme=dusk] .cc-card,[data-demo=callcenter][data-cc-theme=dusk] .session-card,[data-demo=callcenter][data-cc-theme=dusk] .review-card,[data-demo=callcenter][data-cc-theme=dusk] .pack-card,[data-demo=callcenter][data-cc-theme=dusk] .person-card,[data-demo=callcenter][data-cc-theme=dusk] .align-card,[data-demo=callcenter][data-cc-theme=dusk] .week-card,[data-demo=callcenter][data-cc-theme=dusk] .coach-steps article,[data-demo=callcenter][data-cc-theme=dusk] .cc-access-panel,[data-demo=callcenter][data-cc-theme=dusk] .signed-chip{-webkit-backdrop-filter:blur(16px)saturate(1.2);backdrop-filter:blur(16px)saturate(1.2)}}@media (prefers-reduced-transparency:reduce){[data-demo=callcenter] .cc-card,[data-demo=callcenter] .session-card,[data-demo=callcenter] .review-card,[data-demo=callcenter] .pack-card,[data-demo=callcenter] .person-card,[data-demo=callcenter] .align-card,[data-demo=callcenter] .week-card,[data-demo=callcenter] .coach-steps article,[data-demo=callcenter] .cc-access-panel,[data-demo=callcenter] .signed-chip{background:var(--panel);-webkit-backdrop-filter:none;backdrop-filter:none}[data-demo=callcenter]:before{display:none}}[data-demo=callcenter] .floor{grid-template-columns:236px 1fr;min-height:100vh;display:grid}[data-demo=callcenter] .floor-rail{border-right:1px solid var(--line-soft);background:0 0;flex-direction:column;align-self:start;gap:24px;max-height:100vh;padding:28px 20px;display:flex;position:sticky;top:0;overflow-y:auto}[data-demo=callcenter] .floor-nav{gap:2px;display:grid}[data-demo=callcenter] .floor-nav button{text-align:left;color:var(--muted);border-radius:var(--radius-sm);background:0 0;border:0;justify-content:space-between;align-items:center;gap:8px;padding:9px 12px;font-size:.95rem;font-weight:500;display:flex}[data-demo=callcenter] .nav-count{background:var(--accent);min-width:1.35rem;height:1.35rem;color:var(--accent-ink);border-radius:999px;place-items:center;padding:0 .4rem;font-size:11px;font-weight:600;display:grid}[data-demo=callcenter] .floor-nav button:hover{background:var(--accent-soft);color:var(--text)}[data-demo=callcenter] .floor-nav button[aria-current=page]{background:var(--panel-strong);color:var(--text);box-shadow:var(--shadow-card)}[data-demo=callcenter] .floor-main{flex-direction:column;min-width:0;padding:32px 36px 64px;display:flex}[data-demo=callcenter] .floor-main>*{flex:none}[data-demo=callcenter] .floor-lead{max-width:62ch;color:var(--muted);margin:0 0 22px;line-height:1.55}[data-demo=callcenter] .cc-boundary{border-top:1px solid var(--line-soft);max-width:78ch;color:var(--faint);background:0 0;border-radius:0;order:99;margin:36px 0 0;padding-top:14px;font-size:.8rem;line-height:1.5}[data-demo=callcenter] .cc-boundary strong{color:var(--muted);font-weight:500}[data-demo=callcenter] .cc-access-panel{border-color:var(--coast);grid-template-columns:minmax(0,1fr) minmax(280px,.8fr);align-items:end;gap:18px;max-width:58rem;margin:0 0 22px;padding:18px 20px;display:grid}[data-demo=callcenter] .stat-row{border-top:1px solid var(--line-soft);grid-template-columns:repeat(3,1fr);gap:24px;margin-bottom:24px;padding-top:14px;display:grid}[data-demo=callcenter] .stat{background:0 0;border:0;padding:0}[data-demo=callcenter] .stat b{font-family:var(--font-display);letter-spacing:-.02em;font-size:1.9rem;font-weight:400;line-height:1.05;display:block}[data-demo=callcenter] .stat span{color:var(--muted);font-size:.86rem}[data-demo=callcenter] .session-grid,[data-demo=callcenter] .review-grid{gap:10px;display:grid}[data-demo=callcenter] .session-card,[data-demo=callcenter] .review-card{border-radius:var(--radius-md);grid-template-columns:1fr auto auto;align-items:center;gap:16px;padding:14px 16px;display:grid}[data-demo=callcenter] .session-who,[data-demo=callcenter] .review-who{align-items:center;gap:14px;min-width:0;display:flex}[data-demo=callcenter] .session-who strong,[data-demo=callcenter] .review-who strong,[data-demo=callcenter] .pack-card strong,[data-demo=callcenter] .person-card strong{font-weight:600;display:block}[data-demo=callcenter] .session-who span,[data-demo=callcenter] .review-who span,[data-demo=callcenter] .pack-card>span,[data-demo=callcenter] .person-card>span{color:var(--muted);font-size:.88rem}[data-demo=callcenter] .avatar{background:var(--avatar-bg);width:44px;height:44px;color:var(--avatar-ink);border-radius:50%;flex-shrink:0;place-items:center;font-size:13px;font-weight:600;display:grid}[data-demo=callcenter] .avatar.lg{width:56px;height:56px;font-size:15px}[data-demo=callcenter] .pill{color:var(--pill-ink);background:var(--accent-soft);white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;padding:3px 10px;font-size:12px;font-weight:500;display:inline-flex}[data-demo=callcenter] .pill.ready,[data-demo=callcenter] .pill.aligned{color:var(--moss);background:var(--moss-soft)}[data-demo=callcenter] .pill.queued{color:var(--pill-ink);background:var(--sky)}[data-demo=callcenter] .pill.review,[data-demo=callcenter] .pill.needs_review,[data-demo=callcenter] .pill.disputed{color:var(--rose);background:var(--rose-soft)}[data-demo=callcenter] .week-strip{grid-template-columns:repeat(3,1fr);gap:12px;margin:22px 0 8px;display:grid}[data-demo=callcenter] .week-card{border-radius:var(--radius-md);padding:14px 16px}[data-demo=callcenter] .week-dots{gap:6px;margin:8px 0 6px;display:flex}[data-demo=callcenter] .week-dot{background:var(--accent-soft);border-radius:99px;width:28px;height:6px}[data-demo=callcenter] .week-dot.on{background:var(--coast)}[data-demo=callcenter] .week-dot.mid{background:var(--mist)}[data-demo=callcenter] .pack-toolbar,[data-demo=callcenter] .filter-row{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:16px;display:flex}[data-demo=callcenter] .pack-toolbar input{max-width:280px}[data-demo=callcenter] .pack-grid,[data-demo=callcenter] .people-grid,[data-demo=callcenter] .align-grid{gap:12px;display:grid}[data-demo=callcenter] .pack-grid,[data-demo=callcenter] .people-grid{grid-template-columns:repeat(auto-fill,minmax(250px,1fr))}[data-demo=callcenter] .align-grid{grid-template-columns:repeat(3,1fr)}[data-demo=callcenter] .pack-card,[data-demo=callcenter] .person-card,[data-demo=callcenter] .align-card,[data-demo=callcenter] .add-module{flex-direction:column;gap:8px;min-height:188px;padding:18px;display:flex}[data-demo=callcenter] .pack-card p,[data-demo=callcenter] .person-card p,[data-demo=callcenter] .align-card p{color:var(--muted);flex:1;margin:0;font-size:.9rem;line-height:1.45}[data-demo=callcenter] .pack-card .cc-btn,[data-demo=callcenter] .person-card .cc-btn,[data-demo=callcenter] .add-module{margin-top:auto}[data-demo=callcenter] .add-module{border:1px dashed var(--line-strong);border-radius:var(--radius-lg);cursor:pointer;text-align:left;color:inherit;background:0 0;align-items:flex-start;min-height:188px}[data-demo=callcenter] .add-module:hover{background:var(--panel-soft);border-color:var(--coast)}[data-demo=callcenter] .add-module b{font-family:var(--font-display);font-size:1.35rem;font-weight:400}[data-demo=callcenter] .person-actions,[data-demo=callcenter] .pack-actions{flex-wrap:wrap;gap:8px;margin-top:auto;display:flex}[data-demo=callcenter] .align-card b{font-family:var(--font-display);letter-spacing:-.02em;font-size:2rem;font-weight:400;display:block}[data-demo=callcenter] .agree-row{flex-wrap:wrap;gap:8px;margin-top:14px;display:flex}[data-demo=callcenter] .today-foot{color:var(--muted);margin-top:20px;font-size:.92rem}[data-demo=callcenter] .today-foot button{color:var(--text);text-underline-offset:3px;background:0 0;border:0;padding:0;font-weight:600;text-decoration:underline}[data-demo=callcenter] .cc-btn{border:1px solid var(--line);background:var(--panel-strong);min-height:2.5rem;color:var(--text);border-radius:999px;justify-content:center;align-items:center;gap:.4rem;padding:.5rem 1rem;font-size:.88rem;font-weight:500;transition:background-color .16s ease-out,box-shadow .16s ease-out;display:inline-flex}[data-demo=callcenter] .cc-btn:hover{background:var(--panel)}[data-demo=callcenter] .cc-btn-primary{background:var(--accent);color:var(--accent-ink);border-color:var(--accent);box-shadow:var(--accent-shadow)}[data-demo=callcenter] .cc-btn-primary:hover{background:var(--accent);filter:brightness(1.06)}[data-demo=callcenter] .cc-btn-secondary{background:0 0}[data-demo=callcenter] .cc-btn-danger{background:var(--rose);border-color:var(--rose);color:#fff;box-shadow:none}[data-demo=callcenter] .cc-btn-danger:hover{background:var(--rose);filter:brightness(.94)}[data-demo=callcenter][data-cc-theme=dusk] .cc-btn-danger{color:var(--rose);background:0 0;border-color:#f7b98f66}[data-demo=callcenter][data-cc-theme=dusk] .cc-btn-danger:hover{background:var(--rose-soft);filter:none}[data-demo=callcenter] .cc-btn:disabled{opacity:.45;cursor:not-allowed}[data-demo=callcenter] .cc-segment{border:1px solid var(--line);background:var(--panel-soft);border-radius:999px;margin-top:8px;display:flex;overflow:hidden}[data-demo=callcenter] .cc-segment button{color:var(--muted);background:0 0;border:0;flex:1;padding:5px 8px;font-size:11px;font-weight:600}[data-demo=callcenter] .cc-segment button[aria-pressed=true]{background:var(--accent);color:var(--accent-ink)}[data-demo=callcenter] textarea,[data-demo=callcenter] input,[data-demo=callcenter] select{background:var(--input-bg);border:1px solid var(--line);width:100%;color:var(--text);border-radius:var(--radius-sm);padding:.65rem .75rem;font-family:inherit}[data-demo=callcenter] input[type=radio]{width:auto;accent-color:var(--coast)}[data-demo=callcenter] input[type=range]{accent-color:var(--coast);background:0 0;border:0;padding:0}[data-demo=callcenter] :focus-visible{outline:2px solid var(--coast);outline-offset:2px}[data-demo=callcenter] .cc-rule{border:0;border-top:1px solid var(--line-soft)}[data-demo=callcenter] .voice-dot{background:var(--faint);border-radius:50%;width:7px;height:7px;margin-right:6px;display:inline-block}[data-demo=callcenter] .voice-dot.on{background:var(--live)}[data-demo=callcenter] .signed-chip{border-radius:var(--radius-md);padding:12px 12px 14px}[data-demo=callcenter] .presenter-panel{border-top:1px solid var(--line-soft);padding-top:10px}[data-demo=callcenter] .criteria-grid{grid-template-columns:repeat(2,1fr);gap:12px;display:grid}[data-demo=callcenter] .evidence{font-family:var(--font-display);color:var(--text);text-align:left;background:0 0;border:0;margin-top:8px;padding:0;font-size:1.05em;font-style:italic;display:block}[data-demo=callcenter] .inbox{margin:8px 0 22px}[data-demo=callcenter] .inbox-row{background:var(--panel-soft);border:1px solid var(--line-soft);border-radius:var(--radius-md);grid-template-columns:auto 1fr auto;align-items:center;gap:14px;margin-top:8px;padding:12px 14px;display:grid}[data-demo=callcenter] .inbox-row strong{font-weight:600;display:block}[data-demo=callcenter] .inbox-row span{color:var(--muted);font-size:.88rem}[data-demo=callcenter] .check-list{gap:6px;margin:0;padding:0;list-style:none;display:grid}[data-demo=callcenter] .check-list li{border-radius:var(--radius-sm);grid-template-columns:44px 1fr;align-items:start;gap:8px;padding:6px 8px;font-size:.9rem;display:grid}[data-demo=callcenter] .check-list li span{color:var(--faint);font-size:11px;font-weight:600}[data-demo=callcenter] .check-list li.hit{background:var(--moss-soft)}[data-demo=callcenter] .check-list li.hit span{color:var(--moss)}[data-demo=callcenter] .feel{color:var(--muted);gap:6px;font-size:.85rem;display:grid}[data-demo=callcenter] .feel i{background:var(--heat-gradient);border-radius:99px;max-width:100%;height:6px;display:block}[data-demo=callcenter] .fail-banner{background:var(--rose-soft);color:var(--cc-coral-ink);border-radius:var(--radius-sm);border:1px solid #b2500f40;padding:10px 12px;font-size:.88rem;font-weight:500}[data-demo=callcenter] .transcription-warning{background:var(--rose-soft);color:var(--cc-amber-ink);border-radius:var(--radius-sm);border:1px solid #b2500f40;padding:10px 12px;font-size:.88rem;font-weight:500}[data-demo=callcenter] .transcript-stack{align-content:start;gap:10px;display:grid}[data-demo=callcenter] .transcript-turn{border:1px solid var(--line-soft);border-radius:var(--radius-md);width:fit-content;max-width:min(84%,36rem);margin:0;padding:10px 14px;line-height:1.45}[data-demo=callcenter] .transcript-turn--trainee{background:var(--accent-soft);border-bottom-right-radius:4px;justify-self:end}[data-demo=callcenter] .transcript-turn--customer{background:var(--panel-soft);border-bottom-left-radius:4px;justify-self:start}[data-demo=callcenter] .rubric-list{gap:10px;margin:0;padding:0;list-style:none;display:grid}[data-demo=callcenter] .rubric-list strong{font-weight:600;display:block}[data-demo=callcenter] .rubric-list span{color:var(--muted);font-size:.88rem}[data-demo=callcenter] .moments{gap:4px;display:grid}[data-demo=callcenter] .moment-row{text-align:left;border-radius:var(--radius-sm);color:inherit;background:0 0;border:1px solid #0000;grid-template-columns:48px 1fr;gap:10px;padding:8px 10px;display:grid}[data-demo=callcenter] .moment-row>:first-child{font-family:var(--font-mono);color:var(--faint);font-size:.8em}[data-demo=callcenter] .moment-row.on,[data-demo=callcenter] .moment-row:hover{background:var(--accent-soft);border-color:var(--line-soft)}[data-demo=callcenter] .coach-steps{grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:16px;display:grid}[data-demo=callcenter] .coach-steps article{border-radius:var(--radius-md);padding:14px 16px}[data-demo=callcenter] .coach-steps p{margin:6px 0 0;font-size:.92rem}@keyframes cc-spin{to{transform:rotate(360deg)}}@keyframes cc-pulse{0%,to{opacity:.45;transform:scaleY(.55)}50%{opacity:1;transform:scaleY(1)}}[data-demo=callcenter] .cc-spin{animation:.9s linear infinite cc-spin}[data-demo=callcenter] .cc-audio-bar{animation:1.1s ease-in-out infinite cc-pulse}@media (prefers-reduced-motion:reduce){[data-demo=callcenter] .cc-audio-bar{animation:none}[data-demo=callcenter] .cc-btn{transition:none}}@media (max-width:900px){[data-demo=callcenter] .floor{grid-template-columns:1fr}[data-demo=callcenter] .floor-rail{border-right:0;border-bottom:1px solid var(--line-soft);max-height:none;position:static;overflow:visible}[data-demo=callcenter] .floor-main{padding:24px 20px 56px}[data-demo=callcenter] h1.cc-display{font-size:2rem}[data-demo=callcenter] .stat-row,[data-demo=callcenter] .week-strip,[data-demo=callcenter] .align-grid,[data-demo=callcenter] .criteria-grid,[data-demo=callcenter] .coach-steps,[data-demo=callcenter] .inbox-row,[data-demo=callcenter] .session-card,[data-demo=callcenter] .review-card,[data-demo=callcenter] .cc-access-panel{grid-template-columns:1fr}}@media (max-width:640px){[data-demo=callcenter] .transcript-turn{justify-self:stretch;width:100%;max-width:100%}}